SHIPPING & RETURNS
SHIPPING POLICY
BATH BEAUTY BABE UK delivers to any addresses in the UK (excluding Channel Islands). All orders are sent through ROYAL MAIL unless over 2KG these are sent via courier. If you wish to order products to be delivered outside of the UK, please contact us using the contact form at the bottom of this page.
We're committed to getting your order to you as soon as we can. However, please be aware that deliveries may take a little longer at the moment as our staff are working shorter shifts and our couriers are operating with a reduced service.
​
Standard Delivery | £3.20
-
We are able to deliver your order within 3-6 working days to mainland UK and mainland Scotland addresses, and 14 working days to Northern Ireland and the outer Scottish islands, excluding Channel Islands.
First Class Delivery | £4.00
​
RETURN & EXCHANGE POLICY
The description of the products you order will be as shown on the Website at the time you place your order. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your computer and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. For practical reasons the packaging of our products may vary from what is shown on the Website.
The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the products, unless you wish to accept substitute goods of equivalent quality and price.
​
No contract exists between you and us for the sale of any products until we actually dispatch the products to you. Once we do so, there is a binding legal contract between us. Once the transaction has been completed it cannot be canclled.
​
It is BATH BEAUTY BABE's intention to satisfy our customers. For this reason, in addition to your rights above we will gladly issue an exchange or a full refund to the original debit card, credit card or PayPal for any unopened merchandise bathbeautybabe.com that is returned within 14 days of the date of purchase.
All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned. Any made to order items such as chosen colour, scent, size, shape are all non refundable as they are classed as made to order bespoke goods.
Items purchased on a gift card can only be refunded to a gift card. Gift cards are non-refundable.
Please note that (except where you exercise your rights above) we cannot offer exchanges or refunds on any opened or used products.
Items purchased with a choice of colour, scent, size, shape are not refundable even in unopened packaging.
For returns, you can return by Royal Mail for free. Please ensure your order & contact details are included in the return so it can be processed without delay.
For any questions about returns or exchanges, please contact Customer Care by email at bathbeautybabe@yahoo.com
Please allow 28 days from the day you return your package for your request to be processed.
The above does not affect your legal rights as a consumer.